Refund & Exchange Policy

At Lonesome Rock, every bottle we ship reflects the care and precision that define our estate. Because of the highly regulated nature of shipping wine across state lines, all purchases are considered final.

Should you ever encounter a flawed or damaged bottle, however, we want to make it right. Instances of cork taint, leakage, or breakage in transit are rare, but if they occur, we ask that you contact us so we may determine an appropriate replacement.

For assistance, please reach to us at:

• Call (847) 308-9019

• Email cheers@lonesomerock.com with your order number, a brief description of the issue, and photos when applicable

Please note that we are unable to offer refunds or exchanges for:

• Changes of preference after purchase

• Wine compromised by improper storage after delivery

• Orders shipped to an incorrect address provided at checkout

If an error occurs on our part—such as an incorrect wine, vintage, or quantity—we will promptly arrange a correction, replacement, or refund.

Our goal is simple: to ensure that every bottle you receive from Lonesome Rock reflects the integrity of our vineyard and the experience we promise.